Frequently Asked Questions
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Answers to the questions our customers ask us most often. If you don't find what you need, get in touch.
Orders and payment
How can I pay for my order?
You can pay by bank card through the secure Stripe payment system. Your card details are never visible to us or stored by us — they are processed only by Stripe.
Can I change or cancel my order after paying?
If your order hasn't shipped yet, contact us as soon as possible at hello@vufis.store — we'll do our best to change or cancel it.
Do you issue an invoice?
Yes, you'll receive an invoice by email along with your order confirmation.
Sizing
How do I choose the right size?
Each product page includes a size chart with measurements. If you're unsure, contact us — we're happy to help you choose.
What if the size doesn't fit once I receive the item?
You can return or exchange it within 14 days — see our Returns page for details.
Delivery
How much does delivery cost?
Orders over €50 ship free. For orders below that, delivery costs around €3.
Where do you deliver?
We deliver within Lithuania via LP Express and Omniva. More details on our Shipping page.
Returns and warranty
How long do I have to return an item?
14 calendar days from the day you receive the product, no reason needed.
Product care
How do I care for a raincoat, sweater, or backpack?
Care instructions can be found on the product label. As a general rule, wash on a gentle cycle, avoid bleach, and air dry, unless the label states otherwise.
Didn't find your answer?
Email us at hello@vufis.store or call +370 628 79461 — we're happy to help!